FAQ

What is Satorii?

Satorii is a yoga studio offering classes, trainings, events, and products that support your well-being. We believe in the power of a combination of different tools and practices that are proven to elevate both your physical and mental health.

Where are we located?

11810 Santa Monica Blvd, Los Angeles, CA 90025

How do I contact Satorii's customer support?

You can email support@satorii.com and we will respond within 1-2 business days. You may also call the studio at (310)957-2453.

What do I need to bring to class?

Wear breathable and movable clothing. We will provide you with a yoga mat, a mat towel, and a face towel. You are also welcome to bring your own. If you'd like to bring a water bottle, we offer filtered water at our fill up station, however we also have beverages for purchase.

Studio Policy

Phones and personal belongings are not permitted in the practice space. We kindly ask that you leave all personal belongings stowed away either in the lockers or near the benches. You may bring water and a towel with you in to practice.

What time do I need to show up to class?

We recommend that you arrive at the studio to check-in with the front desk at least 10 minutes before your class. If you are new to the studio, please arrive 15 minutes prior to find parking, sign our waiver and receive a studio tour. Doors close at start time and we do not guarantee entrance if your spot has been released to our waitlist.

What is your cancellation policy?

We kindly ask that you cancel your reservation 6 hours before your scheduled class.
Reservations cancelled after the 6 hour window are considered late cancellations, and will not be refunded.

What is the waitlist?

You are able to join our waitlist once a class is full. If a spot opens up, you will be auto-enrolled. If you are confirmed for class, your reservation is non-refundable if cancelled past the cancellation window. If you are not enrolled in class by the start time, your reservation will be returned.
Please feel free to arrive 15 minutes before the class start time to check on the status of your waitlisting or to put your name down. We begin releasing spots one minute after the class start time in the order they were enrolled.

How far in advance can I book a class?

You can book a class up to two weeks in advance.

Can I transfer or share my class package or membership?

Class packages and memberships are only to be used by the account holder.

Do my class credits expire?

All single class credits and class packages expire one year from the date of purchase.

What is your refund policy?

Single class purchases, class packages, and membership packages are non-refundable and must be used within one year of purchase. No exceptions.

What if I lose something at the studio?

We encourage you to store all personal belongings in one of our lockers. We are not responsible for any lost or stolen items. We do at times find personal belongings that have been left and we do keep them at the front desk. Please reach out to support@satorii.com with any questions.

How can I cancel my membership?

Should you wish to discontinue a recurring membership, please be sure to cancel your subscription at least 24 hours before your next billing cycle.

Can I pause my membership?

Yes, we offer 30 day membership pauses once per year. Please chat with our studio team or send us an email to support@satorii.com for more information.

How do I become a Satorii partner?

For any inquiries about partnerships with Satorii, please reach out to info@satorii.com.

Can I take class if I am pregnant?

If you are pregnant, we do not recommend practicing any breath holds or fast-paced breathing (i.e. 3-part breath, interval breathing). Our SATORII SLOW class is suitable for most pregnant people, just let the instructor know in advance so they can offer modifications when necessary. Please consult with your doctor first.

What if I have a chronic health condition?

If you have any chronic or acute health conditions, please consult with a doctor before practicing.